After you have completed payment, you will receive two emails. The first email will be a "Thank You For Your Order" email, and the second will arrive within 24 hours. It will be a link to your Client Portal to complete a Questionnaire.
Within the Questionnaire you can provide any design ideas, pictures you would like used, and any information you would like added.
Thank You Card Design
DRAFTS: Drafts will have a 1-week turnaround time and any revisions/changes will be completed in 1-3 days afterwards.
REFUNDS: Due to these services I do not process refunds. Please be very specific during when emailing your dream design prior to the draft and revision process to receive your dream design.
Step 1: Thank-You Email - After purchase, you’ll receive an automated “Thank You” email.
Step 2: Client Portal - Within 24 hours, you will receive a link to your client portal with a Questionnaire to provide further details as to how your design should look.
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(Will be sent via text and email)
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Please use the email you used at checkout to create a password or sign in using the link sent.
Step 3: Order Progress - After the Questionnaire is completed, all information is received, and follow up questions have been answered. You can follow the progress of your order through the client portal.
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THIS WILL NOT SHOW ANY DESIGN WORK, JUST DIFFERENT TASKS THAT ARE BEING COMPLETED FOR THE PROJECT
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IF YOU DO NOT SEE ANY ACTIVITY UPDATES FOR 3 DAYS, please reach out via text or email
Step 4: Draft Design - After your turnaround time is completed, you will receive a notification that your draft has been completed. The draft design will be located under “Files” in your client portal, labeled “Project Draft”, and you can accept or deny the design.
Step 4: Revisions - If any revisions are needed, please add them to the file or send a message via project draft to your client portal.
Step 5: Design Completed - After you have completed the task “Complete Project,” the design will show in your files and will also be emailed to you.
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